Cancellation & Returns
IF THE CANCELLATION IS BEFORE YOUR PRODUCT IS SHIPPED:
Please inform the Dadopticals.com customer service team, we will add points to your account worth order value. Customer needs to use these points within 6 months from the date of issue, otherwise, it will be expired.
HOWEVER, IF THE CANCELLATION IS AFTER YOUR PRODUCT HAS SHIPPED, YOU CAN DO ONE OF THE FOLLOWING:
If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
If you’ve received a damaged product and want to return it, you may do so within 2 days of receiving your shipment- you may return any unused item(s) in its original packaging, your account will be credited with points worth order value (excluding shipping costs).
If in case the box in which the item has arrived has extensive visible damage, you are requested not to accept the shipment and contact Customer Care.
To meet the cancellation deadline, timely mailing of the written cancellation or return of shipment shall suffice.
We do not provide any warranty on breakage of Frame, Sunglass or Lens.
The product is delivered shall be liable to return only if it is returned with the original sealed box, instruction papers, warranty, and other accessories if any.
Please keep in mind, Dadaopticals.com reserves the right to claim damages should the returned goods be damaged or show signs of use.
We do not have any Refund Policy, however, we do give you equivalent amount of points in case of damaged product which can be availed in 6 months to buy any Dada product.
We are permitted and retain the right to make mistakes, such as typing errors, technical or color deviations, or price modifications, despite our greatest care not to do so.
In case of breakage warranty does not cover liability against any breakage.
In case you receive a damaged product. You have to inform and courier us the product within the 2 days after the delivery. We will check the product and give you an equivalent amount of points to buy any Dada product which you can avail anytime within 6 months.
We recommend that you talk to our customer service about the damaged product.
THE FOLLOWING CONDITIONS ARE APPLICABLE FOR RETURN:
Pack item(s) in the original packaging including any documentation, accessories, and manuals received with the product – make sure the package is secure and that the contents do not risk being damaged during shipping. The original tag must still be in place